Online lessons “English for Hospitality and Tourism” with a qualified British teacher
Tourism is a very important industry around the world. Whether you are looking for a short-term job or a lifelong career, our online lessons “English for Hospitality and Tourism” will help you enhance your English language skills and learn the basics of customer service, the importance of first impressions, telephone skills and how to handle customer complaints. Your online English teacher will also focus on the primary English language functions such as requesting, refusing, suggesting, confirming and asking questions. The language will be presented in the context of the business workplace including high-frequency vocabulary.
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Online lessons “English for Hospitality and Tourism”: course outcomes
By the end of the course you will be able to:
– Understand hotel jobs and responsibilities
– Communicate with customers
– Understand the roles of holiday reps and guides
– Make suggestions, recommendations and give directions
– Use the telephone and email effectively
– Respond to customer complaints
– Understand and apply the rules of Health and Safety
Online lessons “English for Hospitality and Tourism”: sample syllabus
– Taking reservations over the phone
– Securing the stay with a credit card
– Filling out a registration form
– Housekeeping
– Room service
– Taking messages for a guest
– Concierge Services
– Explaining the details of a hotel tour
– Getting medical care for a guest
– Dealing with noisy guests
– Dealing with disputes
